Terms of service
OVERVIEW
Welcome to harvonicelora. Throughout the site, the terms “we,” “us,” and “our” refer to harvonicelora. harvonicelora operates this website and store, including all related information, content, features, tools, products, and services, to provide you, the customer, with a convenient and enjoyable shopping experience (the “Services”).
Our store is hosted on Shopify, which enables us to offer our products and services to you. These Terms of Service, together with any policies referenced herein, including our Privacy Policy, govern your access to and use of the Services.
By visiting our site or purchasing something from us, you agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not access or use our Services.
SECTION 1 - ELIGIBILITY AND ACCOUNT
By using our Services, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given us your consent to allow any minor dependents to use this site under your supervision.
To access certain features of the Services or place an order, you may be required to provide information such as your name, email address, billing address, shipping address, and payment details. You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not transfer, assign, or sell your account to any other person.
SECTION 2 - PRODUCTS AND SERVICES
harvonicelora offers pet products, pet toys, and related pet accessories through this website.
We make every effort to display product descriptions, images, and details as accurately as possible. However, we do not guarantee that product colors, sizes, textures, or packaging will appear exactly the same on your device as in real life.
We reserve the right to modify, discontinue, or limit the availability of any product or service at any time without notice.
SECTION 3 - ORDERS AND ACCEPTANCE
By placing an order, you are making an offer to purchase products from harvonicelora.
We reserve the right to accept or reject any order at our sole discretion, including but not limited to cases involving product availability, pricing errors, suspected fraud, or issues with payment authorization.
Your order is not considered accepted until payment has been successfully processed and we send you an order confirmation email.
Please review your order carefully before submitting it. Once an order has been placed, we may not be able to cancel or modify it.
All returns and refunds are subject to our Return and Refund Policy.
You agree that all purchases are for personal use only and not for resale, redistribution, or export.
SECTION 4 - PRICING AND PAYMENT
All prices listed on this website are shown in United States Dollars (USD) unless otherwise stated.
Prices, discounts, promotions, and product availability may change at any time without notice.
You agree to provide current, complete, and accurate billing, shipping, and payment information for all purchases made through our store.
By submitting your payment information, you represent and warrant that:
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The payment method used is valid and authorized
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All information provided is true and accurate
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You are responsible for all charges incurred, including applicable taxes, shipping fees, customs duties, or import fees where applicable
We reserve the right to refuse or cancel any order if fraud or an unauthorized or illegal transaction is suspected.
SECTION 5 - SHIPPING AND DELIVERY
Shipping times provided on our website are estimates only and are not guaranteed.
harvonicelora is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, incorrect customer information, or other events beyond our reasonable control.
Risk of loss and title for products pass to you upon delivery of the order to the shipping carrier.
For more information, please review our Shipping Policy.
SECTION 6 - RETURNS AND REFUNDS
If you are not satisfied with your purchase, you may be eligible for a return or refund in accordance with our Return and Refund Policy.
Returned items must meet the conditions outlined in that policy, including requirements related to unused condition, original packaging, and proof of purchase.
We reserve the right to deny any return or refund request that does not comply with our posted policy.
SECTION 7 - INTELLECTUAL PROPERTY
All content available through the Services, including but not limited to text, graphics, logos, icons, images, product descriptions, videos, website design, and other materials, is the property of harvonicelora or its content suppliers and is protected by applicable copyright, trademark, and intellectual property laws.
You may use the Services only for your personal and non-commercial use. You may not reproduce, copy, distribute, modify, republish, transmit, display, or exploit any part of the Services without our prior written consent.
The names harvonicelora, our logos, slogans, and branding elements may not be used without our prior written permission.
SECTION 8 - OPTIONAL THIRD PARTY TOOLS
We may provide access to third party tools or services that we do not control or monitor.
You acknowledge and agree that such tools are provided “as is” and “as available” without warranties, representations, or conditions of any kind.
We shall have no liability arising from or relating to your use of optional third party tools.
SECTION 9 - THIRD PARTY LINKS
Certain content, products, or services available through our site may include links to third party websites.
We are not responsible for examining or evaluating the content, accuracy, policies, or practices of any third party websites. We are not liable for any harm or damages related to your use of third party sites.
You should review the policies and terms of any third party website before engaging in any transaction.
SECTION 10 - SHOPIFY PLATFORM
Our store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.
However, all purchases made through this store are made directly with harvonicelora. Shopify is not responsible for the products sold through our store, customer service, returns, or any disputes between you and harvonicelora related to your purchase.
SECTION 11 - PRIVACY
Your submission of personal information through the store is governed by our Privacy Policy.
Because our website is hosted by Shopify, Shopify may also collect and process certain information as part of providing and improving its platform services.
SECTION 12 - FEEDBACK AND USER SUBMISSIONS
If you send us comments, suggestions, reviews, testimonials, ideas, or other materials, whether online, by email, or otherwise, you agree that we may use, edit, copy, publish, distribute, and display such content without restriction and without compensation to you.
We are under no obligation to:
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Maintain any feedback in confidence
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Pay compensation for any feedback
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Respond to any feedback
We may remove content that we determine to be unlawful, offensive, misleading, defamatory, or otherwise objectionable.
SECTION 13 - ERRORS AND INACCURACIES
Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders at any time without prior notice.
SECTION 14 - PROHIBITED USES
You may not use the Services or our website:
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For any unlawful purpose
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To violate any international, federal, state, provincial, or local law or regulation
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To infringe upon our intellectual property rights or the rights of others
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To harass, abuse, insult, defame, intimidate, or discriminate against others
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To upload viruses, malware, or malicious code
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To collect or track personal information of others without consent
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To interfere with the security or operation of the website
We reserve the right to terminate your access to the Services if you violate any prohibited use.
SECTION 15 - DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL PRODUCTS PROVIDED BY harvonicelora ARE OFFERED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED.
WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE.
SECTION 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, harvonicelora, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE WEBSITE.
THIS INCLUDES, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST SAVINGS, DATA LOSS, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE.
SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless harvonicelora, Shopify, and our affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from any claim, demand, liability, damage, or expense, including reasonable attorneys’ fees, arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
SECTION 18 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any remaining provisions.
SECTION 19 - GOVERNING LAW AND DISPUTE RESOLUTION
These Terms of Service and any separate agreements by which we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong SAR.
In the event of any dispute, claim, or controversy arising out of or relating to the use of our Services or products, both parties agree to first attempt to resolve the matter informally by contacting us at support@harvonicelora.com. Both parties agree to allow at least 30 days for informal resolution before pursuing further legal action.
SECTION 20 - ENTIRE AGREEMENT
These Terms of Service, together with any policies posted on this website, constitute the entire agreement and understanding between you and harvonicelora regarding your use of the Services and supersede any prior or contemporaneous agreements, communications, and proposals.
SECTION 21 - ASSIGNMENT
You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations under these Terms at any time without notice to you.
SECTION 22 - WAIVER
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
SECTION 23 - CHANGES TO THESE TERMS
We reserve the right to update, modify, or replace any part of these Terms of Service at any time by posting changes on this website.
It is your responsibility to review this page periodically for updates. Your continued use of the Services following the posting of any changes constitutes your acceptance of those changes.
SECTION 24 - CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us:
Brand Name: harvonicelora
Company Name: Great Peace Hongkong Limited
Email: support@harvonicelora.com
Phone: +1 (205) 492-0388
Business Address: UNIT A17, 29/F., LEGEND TOWER, NO.7 SHING YIP STREET, KWUN TONG, KOWLOON, HONG KONG