Shipping Policy

At harvonicelora, we are committed to providing a smooth and reliable delivery experience for every pet owner. We understand how important it is to receive your pet products and toys on time, and we take great care in preparing and shipping each order to ensure it arrives safely and in good condition.

1. Order Processing Time

All orders are processed within 2 business days after you receive your order confirmation email, excluding weekends and holidays.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your package in real time.

2. Shipping Rates & Free Shipping

Standard Shipping: A flat shipping fee of $5.99 will be applied at checkout for orders below the free shipping threshold.

Free Shipping: We offer free standard shipping on all orders over $45.98.

3. Estimated Delivery Times

To improve shipping efficiency and product availability, orders may be shipped from our regional fulfillment centers.

United States: 7–12 business days
Canada / United Kingdom / Europe: 7–15 business days
Australia / New Zealand / Asia: 8–15 business days

Please note that these delivery times are estimates only. Actual shipping times may vary due to customs processing, local carrier delays, weather conditions, or other unforeseen factors.

4. Order Tracking

Once your order has shipped, a tracking number will be sent to your registered email address. You may track your package through our website or directly on the carrier's tracking page.

Please allow up to 48 hours for tracking information to update after shipment.

5. Customs, Duties, and Taxes

harvonicelora is not responsible for any customs duties, import taxes, or other fees applied to your order. Any charges imposed during or after shipping are the responsibility of the customer.

6. Damaged, Lost, or Stolen Packages

Your satisfaction is important to us.

Damaged Items: If your order arrives damaged, please contact us at support@harvonicelora.com within 72 hours of delivery and include clear photos of the damaged item and packaging. We will review the issue and arrange a replacement or refund if applicable.
Lost or Stolen Packages: harvonicelora is not responsible for packages marked as Delivered by the carrier but reported lost or stolen afterward. If your tracking shows delivered but you cannot locate the package, please check with neighbors or household members and contact the carrier directly for further assistance.

7. Contact & Business Information

Brand Name: harvonicelora
Company Name: Great Peace Hongkong Limited
Customer Support: support@harvonicelora.com
Phone / SMS: +1 (205) 492-0388
Office Address: UNIT A17, 29/F., LEGEND TOWER, NO.7 SHING YIP STREET, KWUN TONG, KOWLOON, HONG KONG